Get $15 off an order over $150.


Frequently Asked Questions

Where to find Umano products?

All our products are shown in our online store.

Umano products are also distributed in dozens of points of sale in Quebec. You will find them, for example, in bulk and zero waste shops, delicatessens, fruit shops, natural food stores, student cafes and solidarity markets.

What guarantees can I have that your products and your company are ethical and eco-responsible?

Umano holds organic ( Ecocert Canada ) and fair trade ( Fairtrade Canada ) certifications for the majority of its coffees, teas, chocolates, spices, dried fruits, nuts and seeds.

We also source from small producers who have positive impacts on their community and ecological practices, without having the means to obtain certifications. Do not hesitate to contact us and we will be happy to tell you about our partners.

We have also added ourselves to the directory. We are given an eco-responsible rating of 83% . We offer a discount to those who hold the loyalty card, find out!

How can Umano help me in my zero waste approach and what is the packaging of your products?

Umano has adapted its offer to embark on the path to zero waste and take a further step to reduce our impact on the environment. Our products sold online are therefore offered in two options, your choice:

  • In a compostable and recyclable brown paper bag
  • In the original large format packaging, as we receive them from our producers and suppliers.

Umano product points of sale offer products in bulk and allow customers to bring their containers and have them filled.

Since its creation in 2017, Umano has been constantly looking for solutions with its suppliers and customers to minimize waste. Concretely, Umano reduces its packaging, recovers and reuses containers and uses recyclable and compostable packaging. Umano was even the first Quebec company to market organic and fair trade chocolate bars without individual packaging.

How much does delivery cost for online purchases?

Get $15 off for orders of $150 or more.

You also have the possibility to collect your order free of charge in Sherbrooke at the following address:

At “O Café Nordik” located at 1200 rue Belvédère S, Sherbrooke, QC J1H 4C7. According to the following times:

Monday : closed
Tuesday to Friday: 8:00 a.m. – 4 p.m.
Saturday and Sunday: 9 a.m. - 4 p.m.

View our delivery policies to learn more.

Why don't we offer free shipping over a certain purchase amount?

Companies that offer free shipping for very low purchase amounts are actually increasing the price of their products to absorb the cost of delivery. At the opening of our online store, we have opted for free delivery on purchases over $125.

With the recent increase in transportation costs, we prefer to maintain a fair and competitive price on our products and let you pay the actual transportation costs. On the other hand, if you purchase $150 or more in our store, we offer you a $15 reduction.
So, if you buy more products at once, you save on transport costs, since a package worth $75 costs almost as much in transport as a package worth $150 and in addition you benefit from our $15 discount.

It is more economical and more ecological since we reduce the number of transports.

Does Umano do business with local businesses?

Umano specializes in importing products that cannot be grown in Quebec.

Some products arrive already ready for distribution. This is the case, for example, for raw cashew nuts, for which around ten preparation stages are carried out by a cooperative in Burkina Faso. It is also this cooperative which is responsible for processing our shea butter.

We do business with local companies for the processing of other products:

  • our chocolates are made by Concept Chocolat in Montreal
  • Logan Petit Lot in Montreal prepares nut butters with our cashews

Does Umano have a physical store in Sherbrooke?

Umano does not have a physical store. Its offices are located at 1073 rue du Saint-Esprit in Sherbrooke.

What is Fair Trade?

Fair trade is based on the notion of fairness (recognition, respect, dignity, balance). It promotes the sharing of goods and values ​​between individuals, groups, peoples, nations.

For international exchanges, precise criteria have been developed to define the framework of commitments:

  • Fair prices: on the free market, prices fluctuate and are determined by exchanges and the interests of financial groups. For fair trade, prices are the result of direct negotiations between exporters and importers within the framework of a determined floor price.
  • A development bonus, managed collectively by producer groups, supplements the fair price.
  • Respect for economic and social rights: fair trade guarantees respect for fundamental rights, supports the social economy and worker representation bodies within companies.
  • Sustainable development: fair trade promotes environmentally friendly production methods (the majority of fair trade products are certified organic).

Does fair trade work?

Fair trade offers commercial practices that have been proven for more than 50 years and to which tens of millions of producers, importers and consumers around the world adhere. The rules are codified and the practices verified. Even if cases of abuse are known and documented, few people seek to deliberately circumvent these rules and practices.

One of the main objectives is to promote emancipation and build autonomy through the economy and solidarity. When producers of fair trade sugar in Paraguay build the first sugar mill on an international scale in South America, when coffee cooperatives found a certification body that responds to their own needs and their understanding of fair trade, when Quebec companies create jobs by importing or distributing fair trade products, when communities mobilize to demand fair trade and eco-responsible products in public markets, and when everyone changes their habits to adopt a coffee, a chocolate, a fair trade fruit… so it’s one more step towards this goal.